Question 1

What is NEYOKART's delivery time?

Accepted Answer

Most orders are delivered within 30-60 minutes. Custom orders and parcel pickups follow scheduled timelines provided at checkout.

Question 2

What is the minimum order for free delivery?

Accepted Answer

Free delivery on all orders above ₹199. Standard delivery fee of ₹30 applies to orders below ₹199.

Question 3

What payment methods does NEYOKART accept?

Accepted Answer

We accept Cash on Delivery (COD), UPI, Credit/Debit Cards, Net Banking, and Wallets via Razorpay.

Question 4

Can I cancel my order?

Accepted Answer

You can cancel your order immediately after placing it. Once the store starts packing or a delivery executive is dispatched, the order cannot be cancelled.

Question 5

What areas does NEYOKART deliver to?

Accepted Answer

We currently operate within Varanasi city limits. You will be notified at checkout if your address falls within our active delivery zones (10km radius from partner stores).

Question 6

Does NEYOKART offer parcel pickup and drop service?

Accepted Answer

Yes, NEYOKART offers a Pickup & Drop service for documents, packages, and parcels within Varanasi. Book via the 'Pickup & Drop' section in the app.